Refund policy

Refund Policy

At Aruka Health LLC, we want you to love what you buy from us and become a raving fan.  Sometimes things happen our products/services might not meet your expectations.  If our products/services are defective or simply doesn’t meet your expectations, we’ll do our best to make it right. 

Our refund policy is valid for a period of 30 calendar days from the date of the purchase, unless noted in our exceptions.  We will refund the purchase price to the original form of payment.  We refund items that were originally purchased from Aruka Health LLC via www.arukahealth.com.

Again, our customers are our biggest priority, and our ultimate goal is to make sure our customers are happy.  We stand behind our products/services and want customers to be satisfied with them.  We’ll always do our best to treat customers fairly and respectfully and in turn our customers are fair to us.

If you would like to make an exchange or request a refund, here is how you can do that:

Exchange Requirements

The following criteria must be met to qualify for an exchange:

  • Product is defective
  • Product must be in original packaging
  • Product must be unused

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods or custom orders are completely exempt from being returned.

Proof of Purchase

To complete your exchange or refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange or refund.  We refund items that were originally purchased from Aruka Health LLC via www.arukahealth.com.

 

Damage | Defective | Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Please contact our Customer Support Ambassador at support@arukahealth.com

 

Exceptions

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact our Customer Support Ambassador at support@arukahealth.com, if you have questions or concerns about your specific item. 

Shipping items

In order to return an order, you must contact us first at support@arukahealth.com.

Returns can be mailed to: Aruka Health LLC, 11720 Amber Park Dr. Ste 160 PMB 1122, Alpharetta, GA 30009.

Please ensure that the goods are properly packaged so that they will not be damaged while in transit.

Refunds

We have a 30-day refund policy which means, 30 days from the date of purchase.  Once your refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process.  Please allow 7-10 days for your refund to post to your account.  Don’t hesitate to contact us if you have not received your refund in a timely manner.  You may send an email to our Client Support Ambassador at support@arukahealth.com

 

Note: We refund items that were originally purchased from Aruka Health LLC via www.arukahealth.com or approved affiliate website.

 

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to support@arukahealth.com

This document was last updated on June 25, 2021.